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Here comes the ALANZ banhammer!

 
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CrookedRichard
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PostPosted: Tue Aug 14, 2007 7:40 am    

Here comes the ALANZ banhammer!
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Silly Trishc. Hope you have another email account to register a new Krapado Forum account...


Quote:
Trishc
Member
Post Number: 77
Registered: 7-2001
Posted on Tuesday, August 14, 2007 - 7:23 am:

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Deborah wrote: <I have also wondered what happened to the fun, I guess we need to come up with some interesting happenings to keep enjoying life with our bbq's and friends. Help me out I could use some ideas>

When people spend their hard earned money on your product (invest their trust in you) and they get ignored when they call and email when it does not arrive when promised or it is defective (you betray that trust) they get angry and they are robbed of their fun. People resort to your forum because you force them here when you ignore their attempts to contact you in a professional manner. You then berate them for coming onto the forum with problems. This forum has always been riddled with the same problem. It not only makes the customer angry that they cannot get a response, it makes the rest of the forum angry that it is forced onto the forum. Everyone has been robbed of their fun because of the customer service issues that never improve.
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primeats



Joined: 13 Jul 2007
Posts: 65
Location: Chicago's North Shore, Iowa transplant

PostPosted: Tue Aug 14, 2007 11:48 am    

Poor Trishc
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well that lasted quite a while, too bad they can't respond to clientelle as fast, actually no it's not because I probably would have gone ahead and bought one of their Konkrete k's!
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foxhound
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PostPosted: Tue Aug 28, 2007 5:32 am    

Policy change
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Alan posts a problem on the forum and AlanZ does not reprimand him.

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Alan
New member
Post Number: 6
Registered: 9-2006
Posted on Monday, August 27, 2007 - 11:25 pm:

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I would like to get my hands on the rod fire box and would be happy to pay for it. I found my fire box broken in three today but still in place. Currently, I can still use my kamado for now, but am concerned. Can anyone tell me what to do about the broken firebox.

I also have falling tiles that aren't too bad as yet but every few weeks it seems a drop another tile and it adds up. I have talked to the home office and have asked for a tile repair kit over two month's ago but nothing showed up. So, can anyone tell what to use.

Finally my gas is not working as of today and the tank is okay. So, any ideas for a fix for that problem as well.

I have tried to contract Richard and company over the last couple of months by telephone or e-mail don't seem to get anywhere, and the problems are building up, so I will try to post here in hopes of a response.


Alanz
Moderator
Post Number: 1135
Registered: 7-2001
Posted on Tuesday, August 28, 2007 - 4:33 am:

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Almost every time my gas burner hasn;'t worked properly, it was a spider web in the tube that was the culprit. Once it was the round item (regulator) on the tank side of the hose that needed replacement (the ball in the device was sticking)

Without looking, I'd bet on a spider or other bug blocking the gas flow.
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