fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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 Posted: Thu May 21, 2009 3:19 am
Uh, oh, RJ is pissing off the Army, now..... |
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This won't remain long in the forum, I am sure. It looks like threatening Richard Johnson with legal action at least will get him away from the Las Vegas breakfast buffets, and actually respond:
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Karmy
New member
Post Number: 3
Registered: 5-2002
Posted on Wednesday, May 20, 2009 - 7:04 pm: Edit Post Print Post Delete Post View Post/Check IP Move Post (Moderator/Admin Only)
Ok. I get the email below only after I leave you a message saying I am going to the BBB for help because you won't respond. No phone call to me and you still won't answer your phone. I email back with why do I have to pay 38$ shipping for something clearly covered under warranty and no reply. If you are so busy with the sale then you surely can spare 38$ to live up to your commitment. I am an American Service member and have spent over 2 years of my life in combat defending you and now I think you are discriminating against me. I will now file my complaint as Service Member. I met Richard in person in West Sacramento and he knows I am in the Army. I have recommended your grill to at least 7 people who purchased one and now you won't even call me back or fix my problem? I am doing just fine. I just want you to send me a new fire ring in the next week.
Dear Matt,
Hello, how are you? Your invoice appears as an Adobe attachment (a pdf file). Please review it at your earliest convenience to be sure that everything is correct. This item is in stock ready to ship. Please send payment to:
Kamado Distribution
6440 Sky Pointe Dr.
Ste. 140-401
Las Vegas, NV 89131
Once we have received payment I will send you an updated invoice to reflect payment and ship the fire box via UPS Ground.
Thank you for your business - we appreciate it very much.
Sincerely,
Richelle Johnson
Kamado |
Another "customer" recently told us how he got a refund after going to the Postal Fraud Unit. Customers of Kamado who are not getting what they are legally entitled to need to understand that they have legal recourse and THEY SHOULD USE IT! |
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