August 2009 Important Service Bulletin

[fishtail-99]

I think Richard Johnson, with the release of this "Important Service Bulletin", has finally admitted that his cookers are defective. No other manufacturer has had problems with their cookers cracking and crumbling to rubble like Kamado has. No other manufacturer has had to issue "Important Service Bulletins" explaining how you should fix serious flaws in the design and manufacture of their cookers, AT YOUR OWN EXPENSE. This is truly stunning.

Of course, now wait for the few fanboys left at the Kamado forum to explain how it is worth the expense and trouble to repair your obviously defective cooker, because that is the price you pay for such a superior cooker. It is beyond me how these fanboys think that defective=superior.

[Fetzervalve]

Where is the "Important Service Bulletin"? I can't seem to find it.

[fishtail-99]

Sorry, it was a PDF file emailed to us lucky subscribers. It is four pages long and it essentially shows you how to mix it and apply it to repair your damaged cooker. It also says you should apply it to prevent your defective cooker from crumbling. As I recall, we figured it would cost about $100 to fix a #7.

[Fetzervalve]

Perhaps you could share...

[KamadoUser]

Hello Kamado owners and we trust you are enjoying your summer.



I have attached an important maintenance bulletin on M63D high temperature coating. I am suggesting that you inspect and apply M63D as might be need or as a preventative measure. Also, this bulletin describes the difference between M63 and M63D. In summary, the formula is exactly the same as M63 but M63D is dry, that is I prepare M63 without water. There are some nice benefits to being a dry formula and are explained more fully as well as installation instructions.



We mentioned on the forum that Tony Lomeli’s mother was taken to Mexico City for a life threatening operation. Tony will be with his mother for another 10 days or as long as she is in the hospital. We are all praying for Mrs. Lomeli’s speedy recovery.



As you might have noticed Tony has done a wonderful job in answering all service telephone calls and assisting in emails. It is best to email sales@kamado.com and be sure to leave a message if your telephone call is not immediately answered.



Very best to all of you from us at Kamado.

[KamadoUser]

BULLETIN BULLETIN
AUGUST, 2009


M63D High Temperature Coating


M63D General Information

We are strongly suggesting that those with an older Kamado and all other ceramic cookers use this
coating as a protective and preventative maintenance to maintain the integrity of your cooker. If
there is any spalling, or spider web cracking that has developed on the “hot face” (lid, firebox, and
on the base above the firebox), it is much less expensive to coat every 5 to 10 years (if necessary)
than chance having to replace the part or entire cooker. For those of us who use our Kamados almost
daily, also all commercial or high temperature users, and Meridian wood stove/insert owners it
would be essential to make sure M63 application is maintained.

M63D differs from the earlier M63 only that M63D is in a dry form but is exactly the same formula
as M63 without water added by our factory. The advantages of M63D being in dry form is that there
is a much longer self life, easier to ship, no problem of freezing and being able to apply water to
make the application consistency desired. For example, if filling a void or hole; a very dense mixture
is easiest, or when applying a large area; a thin or even brushing fluid consistency is desired.

M63D has proven to be an excellent high temperature (2800 degree F) coating. Richard has developed
and extensively tested M63 as well as M62 and M61. A #7 Kamado or the largest BGE or
other ceramic cooker’s “hot face” can be entirely coated inside for approximately $50.00 plus
$11.95 or less for shipping and handling. This will do 2 or 3 coats with some M63D left over for
touch ups at a later time. Often one or two pounds at $7.99 a pound will be enough M63D to do the
entire firebox with some left over for future touch up or repair. Another benefit of the new M63D is
the ease of application which only requires a few minutes, air dries and your Kamado (or other appliance)
is ready to use in minutes.

For those who have used M61, M62 or M63 in the past and are familiar with the preparation and
application, M63D is much the same, just easier. There is one exception, M63D can be applied
much thinner and sometimes a second application is required. Please see and follow the “M63D
Application Instructions” continued the next page.

[KamadoUser]

I threw up after I read the email.

[fishtail-99]

Quite. RJ is going to play this Tony's Mother Is Sick thing to the very hilt. Why does Kamado service suck? It's Tony's Mother's fault. That might be true except it doesn't answer why Kamado service has sucked as long as they have been in business.

[Admin]

...in all its glory.

Filedropper: Aug 09 Bulletin


_________________
Don't Be A Richard

[Fetzervalve]

Seems like Dick should just put this on at the "factory" then all the cookers would last at least 5 - 10 years with no problems, and if it only costs "approximately $50" it seems like a no-brain'r to me.
Oh shit, I just gave him the best idea he has had since he in vented it.

[The Spanker]

[Unbelievable]

Here's an old description from Richard:

[Unbelievable]

[curly]

Oh, I thought it was his income producing mutual fund. Maybe those who bought stock are reaping the benefits