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Unbelievable
Guest
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 Posted: Mon May 31, 2010 7:03 pm
More kustomer troubles |
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| Quote: | K3 question
Coal_porter
Member
Post Number: 43
Registered: 6-2004
Posted on Friday, May 21, 2010 - 6:01 am:
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Back story...
about 5 years ago I ordered (and received after longer than a year of waiting) a K7. I have enjoyed it a lot, I even posted here and looked up many recipes. I have purchased charcoal a few times since then.
I recall reading a ton of posts by people who were unhappy for one reason or another about poor customer service and not getting their calls returned, etc. At some point later, a guy named Tony was hired, and all that was supposed to change.
I ordered a K3 as a gift for a good friend, and put a deposit down of $264.70 on November 1st, 2008, and despite calling and emailing many times, have not been able to get the K3 delivered, nor have I been able to get a refund, which I have adamantly asked for several times.
NO one will return my call, and the two times I have actually caught Tony on the phone in person, he has said he would look into it, claiming he did not have the authority to issue a refund, and he promised to call me back. He has not done so either time.
So below I have copied my most recent email to them, but before posting that I wish to say that to anyone who will criticize me for posting this here, please realize that Richard, Richelle, Laura and Tony have given me no other choice, by literally ignoring my numerous efforts to contact them by phone and email. I imagine this post will be deleted, and my user account removed before long, but I hope at least some of you will read this before that does happen.
I will continue to pursue this, and will never let it drop. I hope anyone else here considering buying a Kamado read my email quoted below before spending your hard earned money.
Here is the last email I wrote (May 10th, 2010):
Tony, Richelle, and Richard,
I am extremely disappointed in your company's lack of follow through regarding a K3 I ordered and put a deposit on well approximately a year and a half ago (Nov. 1st, 2008). Repeated attempts at resolving this, including several emails to Tony which were never responded to, as well as two conversations on the phone with Tony, both of which he was supposed to get back to me within a day, and never did, have made me finally give up on you as a company. I ordered a K7 several years ago, but that was not without a terribly long wait, and frankly a good deal of atrocious customer service. I have avoided writing anything negative on your forum, but really, this lack of fair treatment from you is beyond belief, and unforgivable.
I also regret ever recommending that my cousin, Dominique S***, order a Kamado from you as she has also had terrible lack of communication and follow through from you. She will be seeking a refund as well.
My friend, Eric Sch***, who this K3 was to be a gift for, told me that if he doesn't have a delivery date promise from you by tomorrow (Tuesday), that he wants me to cancel the order and get a refund, and buy a Green Egg, or some other competitor's product. I can't blame him under the circumstances. I left a message for Tony over the weekend imploring him to respond by email or phone by today, and he did neither.
Please issue me a refund on my deposit immediately. Please respond to this email to confirm that you have received this and will refund me immediately.
For your recollection, here is an email Richelle sent to me on February 2nd, 2009 regarding this matter (yes, 2009!):
"Hello Anthony,
Eric will only billed for the shipping fee and he has the option to pick the Kamado up at the local terminal or have it delivered directly to his residence. You paid the deposit of $264.70 on Nov. 1st 2008. Please let me know if you have any questions. Thank you!
Have a great day!
Sincerely,
Richelle Johnson
Kamado Company"
Enough is enough. Refund my money immediately.
Furiously,
Anthony
George
Member
Post Number: 78
Registered: 7-2001
Posted on Monday, May 31, 2010 - 7:29 pm:
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Richard, what do you have to say in response to this complaint? Show your forum members some customer service.
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RJ's Twin: | Quote: | | Sorry Coal, I have been out of the country on top secret business. I mainly work the production side of things here. We will be more than happy to send you your order. Just send me an email along with your invoice number and I will personally see to it that you get your order. Regards |
I am just glad we were able to get this before it was deleted. I think this is the last we will hear from Coal Porter as well.  |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Tue Jun 01, 2010 3:51 am
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It's pretty amazing that the original post has lasted 11 days so far. I wonder if RJ (or Alan Zenreich) can't be bothered to continue deleting all the posts from upset kustomers any more.
Is there a place one can subscribe to Las Vegas obituaries? |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Tue Jun 01, 2010 9:17 am
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I'm sorry but I cannot understand what the heck is going on with Kamado. The post from Coal Porter is still there. however, they just deleted this reply:
| Quote: | Posted by Tania on Tuesday, June 01, 2010 - 7:23 am:
Quite frankly, on the surface it would appear that the Kamado Company
has completely run out of customers, money, and goodwill from all
around them, and are flailing around in a sea of complaints and
unfulfilled orders. I would not be surprised or shocked to see this
website and forum shut down soon as the next phase of this company's
not-untimely demise. |
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Unbelievable
Guest
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Posted: Tue Jun 01, 2010 10:03 am
What, is he holding a press conference? |
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| Quote: | Richelle_j
Member
Post Number: 74
Registered: 4-2007
Posted on Tuesday, June 01, 2010 - 10:39 am:
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Anthony & George, Richard will have a response to this complaint shortly.
Paradux, did you receive the tracking number that was sent to you last week. |
I can't wait to hear this.  |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Tue Jun 01, 2010 10:55 am
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Things are heating up! Don't worry Paradux, we've save a copy too!
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Paradux
Member
Post Number: 351
Registered: 5-2003
Posted on Tuesday, June 01, 2010 - 11:48 am:
Richelle,
I received no tracking number last week. I received one on 4/15 which has not changed status from "billing information received" since that time. You may consider my order canceled, since I cannot get timely/accurate information from Kamado, much less merchandise that has been ordered and paid for.
This in spite of your original statement via email that "they are in stock and should ship in a day or two" back in March, and in spite of Richard's statement in a since-deleted thread that stated "there's one in a box with your name on it, I don't know why it hasn't shipped".
In fact, the only time I get any response at all is when I state that I am going to dispute the credit card charge (or in fact do so).
Let's see how many nanoseconds this post remains online.
Paradux
p.s. I've saved a copy in case it gets deleted. |
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thehandler77
Joined: 16 Sep 2009
Posts: 22
Location: DFW
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Posted: Wed Jun 02, 2010 5:23 pm
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| I wonder if anybody will bail them out of jail? |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Thu Jun 03, 2010 4:15 am
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| I imagine that they deleted Tania's post because it was so negative and they can't do anything about it. however, in the case of coalporter, they can pretend to be concerned and they can ship him a bag of m63d and pretend they have done a wonderful job of answering his concerns, even though his concerns are that he's been ripped off for all that money. |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Thu Jun 03, 2010 9:42 am
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Richelle or Richard (gender confusion?) must have hit on a slot machine because they claim they are sending a refund:
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Richelle_j
Member
Post Number: 75
Registered: 4-2007
Posted on Thursday, June 03, 2010 - 10:09 am:
Anthony,
I do sincerely apologize you have had these issues! The refund check will be mailed ASAP.
Richelle Johnson |
Richelle, you screw this guy over for how long? and you don't even offer any sort of explanation? Like "Here's your money back. We're done using it?" |
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curly
Joined: 09 Jul 2006
Posts: 665
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Posted: Thu Jun 03, 2010 9:53 am
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| fishtail-99 wrote: | Richelle or Richard (gender confusion?) must have hit on a slot machine because they claim they are sending a refund:
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Richelle_j
Member
Post Number: 75
Registered: 4-2007
Posted on Thursday, June 03, 2010 - 10:09 am:
Anthony,
I do sincerely apologize you have had these issues! The refund check will be mailed ASAP.
Richelle Johnson |
Richelle, you screw this guy over for how long? and you don't even offer any sort of explanation? Like "Here's your money back. We're done using it?" |
It's a LONG SHOT, 50 to one that he never sees a nickle of a refund. |
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Coal Porter
Guest
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Posted: Mon Jun 21, 2010 10:28 pm
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Coal Porter here. As I posted in the original thread of my K3 "Saga," Dick has deleted my account and my last post, which called them out yet again in my "K3 Question" thread. Richard actually had the audacity to reply to someone else in that thread, yet he just ignored responding to me altogether. It is strange that my earlier posts and the thread in general are still available to see as of this evening anyway (6/20/10). I wonder how long that will last.
In any case, I know I will never receive a refund from those crooks. I fought the fight on their forum as long as a could. As time permits, I will look into other options. I will file a complaint with the BBB for what it's worth to start. Any other ideas? I might see if a journalist I happen to know wants to write a juicy article about the fraud and deceit that Richard and his company engage in.
It's not a lot of money, but I will not drop this. Rather than drop this, I will continue to do everything within the law that I can to get my refund in cash, or (legal) revenge. If I get an article going, I wonder who else might be interested in being interviewed for it? |
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fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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Posted: Tue Jun 22, 2010 3:17 am
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| You might send some emails to some Las Vegas journalists to see if they are interested. This story is fascinating, the way you can trace RJ's theft of the Nam Sang, to sinking the Nam Sang, to getting stuck with $120,000 judgement, to reopening his business, to turning it into a scheme for stealing money. You'd think a reporter out there would like to report on the local cheat. Something different from the usual casino news..... |
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Unbelievable
Guest
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Posted: Tue Jun 22, 2010 6:03 am
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.....To how he got banned from every breakfast buffet.  |
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dwebb
Joined: 07 Oct 2009
Posts: 62
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Posted: Tue Jun 22, 2010 6:30 am
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Yeah FAT chance!
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Bigbobed
Member
Post Number: 129
Registered: 1-2003
Posted on Tuesday, June 22, 2010 - 3:42 am:
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Richard, any chance I could get a new damper? |
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tcoliver
Joined: 09 Jul 2006
Posts: 240
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Posted: Tue Jun 22, 2010 1:36 pm
Journalist Is a Good Idea |
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| I once sent my story to some News Stations I found online to see if they would bite. I have always thought that this would be great news especially considering all the negative journalism that seems to be the thrill these days. I would definatley be interested if you could get someone to be interested. I never did hear back from any of the news agencies I wrote to. |
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