fishtail-99
Joined: 17 Apr 2007
Posts: 1437
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 Posted: Fri Aug 14, 2009 12:07 pm
The latest unbelievable nightmare... |
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| Quote: | Smokin_amish
Member
Post Number: 72
Registered: 5-2005
Posted on Friday, August 14, 2009 - 3:27 am:
I've been trying to order a new rod firebox for my #7 for two months. At first no one in the sales department could even answer my question- Does the new rod firebox eliminate the need for the ceramic fire ring? My fire ring has crumbled away and I have been "making do" since. I relied on the forum to answer my question and since have been waiting for a reply from Kamado. Has anyone else had similar experience?
Bigbobed
Member
Post Number: 118
Registered: 1-2003
Posted on Friday, August 14, 2009 - 4:36 am:
I have the rod firebox and it does replace the ceramic fire ring.
Admin
Board Administrator
Post Number: 158
Registered: 4-2002
Posted on Friday, August 14, 2009 - 9:45 am:
Smokin_amish, we sent you an invoice for a new ceramic firebox at N/C other than shipping charge and are awaiting payment. This was sent July 14,2009. Would you like to change to a rod firebox? Please email sales if you would like the rod firebox. Sorry if you never received the answer to your question about the whether the rod firebox replaces the ceramic firebox. As Bigbobed stated, the rod firebox does replace the ceramic firebox (aka "fire ring").
As Richard has suggested, you might want to just order some M63 to repair your present ceramic firebox. Probably just a couple of pounds would be more than enough and would only take a few minutes.
Smokin_amish
Member
Post Number: 73
Registered: 5-2005
Posted on Friday, August 14, 2009 - 11:45 am:
I never received the invoice. I would like to order the rod firebox, however. Can you please provide me with an invoice. Thank you.
Smokin_amish
Member
Post Number: 74
Registered: 5-2005
Posted on Friday, August 14, 2009 - 11:47 am:
I have e-mailed sales and have not received a response.
Lauraj
Moderator
Post Number: 297
Registered: 10-2003
Posted on Friday, August 14, 2009 - 12:17 pm:
The invoice has been sent. Please confirm you have received it. Thank you!
Smokin_amish
Member
Post Number: 75
Registered: 5-2005
Posted on Friday, August 14, 2009 - 12:53 pm:
I have not received it, my e-mail is jtrainorx2@verizon.net.
Lauraj
Moderator
Post Number: 298
Registered: 10-2003
Posted on Friday, August 14, 2009 - 12:56 pm:
Ok we had an old email address. I have resent it and updated the system with current address. Thank you! |
Can somebody please explain to me where they got this "old email address"????? Couldn't they have used the one he's been using to email them? The lies that Laura and Richard Johnson spew are just unbelievable! |
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